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With enterprise class IP-PBX/ACD call handling and treatment features, DACX Ameyo allows you to manage inbound queries in an efficient manner. Users can perform various call processing features with just a single click. They can either initiate a conference or transfer calls to a third party or any other system user. The SIP-based platform delivers seamlessly integrates TDM and VoIP in order to unite users across different locations, various communication networks, multiple-devices or multiple channels.
Calls can be parked on a user's extension. A timer can be set that can occasionally alert the user about the parked call. Parked calls can be routed to an operator or another extension after the expiry of the set time duration. Users can also view missed calls and give customers a callback. Moreover, users can offer superior services to their valued customers with queue view. The queue view allows users to see the incoming calls and pick and choose the priority calls.
Par Calls
Music / Message On Hold
Call Transfer
Conference
Callback
Call Parking
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We chose DACX over 20 other solutions because of its high Answering Machine Detection and flexible CRM. We are delighted by Drishti's response time in meeting our changing requirements. With this kind of support and deliverability we are confident of growing rapidly with Drishti
