Basic - Call flow Outbound
For outbound calls, numbers are uploaded in leads of the outbound campaign. The Ameyo server fetches the numbers that match the campaign specific criteria while simultaneously verifies for the Do-Not-Call compliance or other exclusion criteria. Then after, the outbound campaign directs the call control server to generate the calls. After the call is generated, the call server checks and disregards answering machines, busy signals, fax tones and connects live calls to the available campaign agents based on the specified dialing algorithm. At the same time, the Session Manager sends CRM information to the Agent’s desktop. |
Your support and assistance all year has been welcomed, extremely appreciated and I'd like to take this opportunity to thank you all for that support. When companies combine their talents and support one and other in this way, almost invariably both will benefit from the success of each other.
