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Comprehensive Feature set
for businesses of all types and sizes
 
 
Home > Features > Collaboration
 
Our Esteemed Clients
 
Customer Speak
cscomma We chose DACX over 20 other solutions because of its high Answering Machine Detection and flexible CRM. We are delighted by Drishti's response time in meeting our changing requirements. With this kind of support and deliverability we are confident of growing rapidly with Drishticscommar
Subbaiah KP
Ex-IT Head
Origin Call Center
Bangalore, India
 
 
Collaboration


Conferencing

DACX Ameyo allows its user to initiate conference with any other system user or any third party. Multiple numbers of people across different locations can be a part of a single conference. Any member of the conference can hangup himself from the conference while others may continue. Such networking facilitates communications across the enterprise which further facilitates decision making.

Unified Messaging

The flexible, open standard software approach allows for a smooth migration to VoIP and easily integrates different channels of communication (e-mail, SMS, Fax, voice, video) into a unified area. For instance inbound queries via different communication modes can be easily viewed in a single queue.

he flexible, open standard software approach supports the VoIP and offers a robust solution for integrating voicemail with the existing PBX, unified messaging and conferencing for large enterprises with different departments, mobile workforce and geographically dispersed locations.

Presence Management

With the increasing use of a wide range of devices and networks, the communications systems have become complex. DACX Ameyo provides automated notification of logged in users' presence status over unified communications platform to all the users. This gives users access to their whole network and departments and allows them to contact the right resource at the right time.

 

 
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Resources
  Case Study
red arrow See how Drishti maximized the number of live connects and operational efficiency.
red arrow See how Drishti catered to a complex communication model of a financial company.
Read more...  
  White Paper
red arrow How technology is a key differentiater when it comes to a Call Center's productivity.
red arrow Communications requirements of the financial advisories.
Read more...  
 
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