Debt and payment collections are among the most pervasive functions across all organizations.

Contact Centers with collection processes have to effectively interact with customers with different records while minimizing noise for valued customers.

DACX Ameyo empowers you to efficiently manage customer relationship cycle and increase collection rates by enabling users to deliver personalized services to your customers while minimizing noise for your valued customers.

The blended solution with the best-of-breed capabilities such as Predictive Dialer , IVR , ACD , Voice Logger , Reporting , Unified messaging (E-mail, Chat, FAX, SMS), and CRM capabilities is perfectly suited for workload management, process optimization, optimal customer engagement and compliance. DACX Ameyo helps you to raise the bar for efficiency of your processes and strategies with respect to the financial sectors like credit, organizational or personal loans, mortgages, or non-financial areas such as automobiles, hospitality, entertainment, or telecom. The comprehensive blended (inbound and outbound) solution helps you to improve your collection rates while adhering to policies and compliance obligations.

DACX Ameyo allows you to:

•  Deliver Personalized Customer Services

•  Minimize noise for valued customers

•  Increase collection rates

Business Benefits

Secure Debt Payment: DACX Ameyo allows you to secure debt payments by leveraging the right resources. Multi-site routing allows collections agents to quickly locate and consult subject matter experts and gain information to answer challenging questions. 

Deliver Personalized Customer Services: Since the agents have access to customers' complete interaction cycle and past records, they can offer personalized services to each of them and follow up accordingly. Thus, agents can maintain desirable customer relationships while minimizing compliance risk. Such serviceability ensures improved collection rates while keeping you valued customer happy.

Offer proactive contact to customers: Integrated unified messaging (SMS, Chat, E-Mail, and FAX) enables collections agents to interact with customers via their preferred mode at their preferred time. This facilitates communication and better interaction experience for agents as well as customers.

Refine Policies and Strategies: Analysis of available information, including demographic data, customers' past records, delinquency levels, credit and risk scores allow managers to optimize campaign and segmentation strategies.

Allocate resources optimally: Workgroup management, skill-based routing and dynamic queue management ensure that the right agents are attending to high priority customers. You can create workgroups for your agent workforce based on skills, attributes or campaigns.