The key focus for Contact Centers is to increase Customer Satisfaction levels and conversion rates in the face of increasing operational costs. The right communications solution allows you to secure customer loyalty by delivering superior customer experience and enhances business productivity through optimum resource utilization. Technology is thus one of the key parameters in deciding the success or failure of a Contact Center .

DACX Ameyo offers best-of-the breed capabilities with rich-feature set for Contact Centers of all types or sizes. Whether it is a domestic Call Center or an international Contact Center, Ameyo perfectly adapts to the infrastructure and processes of any Contact Center.

Its open-software based flexible architecture works well with VoIP as well as TDM based networks and easily integrates with existing infrastructure of Contact Centers. It cuts back the costs on additional intermediate hardware such as Gateways and Cards, reduces operation costs by upto 70 percent and increases operating margins for Contact Centers.