Dire need to cut costs and enjoy higher profit margins has lead enterprises to outsource their operations, which has been the primary driver for the growth of the contact center market. The higher cost structure of countries such as United States and United Kingdom , and high availability of English speaking force in Asia has attracted a large scale of offshoring and outsourcing in the Asia Pacific region.

The performance and serviceability of Contact centers are gaining increased importance in the business process and is becoming the key differentiator for product or service preference. In order to give maximum mileage to their clients, factors like scalability of operations, flexibility, adaptability and increased focus on business processes are the key drivers for contact centers.

Contact Centers are going through a drastic transformation - from a cost center to a profit center - owing mainly to increased efficiency, enhanced performance and superior management, facilitated primarily by innovative technology and innovations in communications arena, especially VoIP, SaaS, and Unified Communications.

The BPO industry presently offers outsourcing for processes such as Customer Care, tech support & Telemarketing & sales, Collections, market research etc., catering to diverse verticals, mainly telecom, technology, banking and insurance.

The wide spectrum of industries need tailor-made solutions that just fits into their business processes, which provides a mammoth opportunity in both domestic as well as outsourced contact centers, an evolving need for customized communications solutions.

DACX Ameyo is a comprehensive Communications Suite for Contact Centers with innovative capabilities for inbound, outbound and blended processes. Leveraging the all-in-one approach, DACX Ameyo offers functionality catering to varied requirements of different Contact Centers. For customer service, tech support, collections, etc., the solution offers best-of-breed inbound capabilities such as Advanced multi-site, intelligent routing, Dynamic Queue management with Queue View, and multi-channel support.

For outbound processes, DACX Ameyo offers predictive, progressive and selected dialing with easy switchover to preview and manual dialing as well as Robust Lead Management with Advanced Exclusion for Call Compliance. Be it a voice-only campaign or a multi-channel contact process, DACX Ameyo is the answer to the productivity puzzle of Contact Centers.

DACX Ameyo caters to a Voice-only Call Center , as well as a multi-channel Contact Center with equal deft, owing to its need-based packaged approach.