Offering multiple dialing modes such as Predictive and Precision Dialing and flexible switchover to Manual, Preview and Power Dialing, the outbound dialer gives a wide array of campaign configuration choices. It uses complex algorithm as per agent availability, customer responsiveness and average interaction time allowing the users to configure dropped and abandoned calls to maximize efficiency and control idle time. With high AMD rates, the dialer throws maximum live calls to the agents thereby optimizing agent talk time. Exclusion Management allows you to distinctively identify and respect the Do-Not-Call leads and other non-business-generating prospects. This enables you to focus your business planning and resources towards the right customer-mix. Make your campaigns more productive with Multi-channel support and agent-less dialing. Offer superior serviceability with Time Zone Management or manage multiple numbers to ensure maximum contact.

Progressive (Precision Mode)

•  Filter-based dialing – The dialer throws calls with specific filters in place. For instance, to exclude certain geographies, the dialer can be configured to always exclude, while campaigns are in progress.

•  Rule-based dialing – Calls made according to specific business rules including calling specific targeted age groups, calling specific geographies, etc. The system can also Divide calls based on specific user-defined rules such as calling specific market segments (ex: 70% calls to age group 18-30 and 30% calls to 30-40)

•  Exact Dial – In this mode calls are always connected, resulting in zero abandoned calls. Also, with callback setting, the system can set time for callback and assign specific agent or members of a workgroup to attend the call when the call is scheduled

Predictive

The predictive dialer recognizes fax tones, busy signals, or answering machines and connects only to a live person as per the agent availability, agent idle time, average call duration and answering machine detection rates. The dialer also eliminates specific messages usually from the carrier side, such as numbers out of use or not reachable. Moreover, it increases the volume of dialed numbers by almost 400% as compared to manual dialling.

Preview

In preview mode, the calls list is first reviewed by agents who further decide whom to call from the list. Agents can make calls manually as well. Also, call durations can be tracked and calls actually placed from the provided lists by agents.

Agentless (IVR) Dialing

In this mode, the dialer throws calls in conjunction with the IVR (Interactive Voice Response) and plays pre-recorded messages for callers. Such kind of dialing does not require agents participation as the IVR attends to all connected parties.