Telco-grade reliability and scalability : DACX Ameyo is designed to meet Telco-grade reliability and scalability requirements at a software level (with distributed architecture and automatic failover) for mission critical processes that need six-sigma availability. The innovative solution allows Enterprises to scale up from tens to thousand seats without heavy investments into telephony equipment and hardware.

· Operational flexibility & agility : With the philosophy of SOA (Service Oriented Architecture), Service Component Architecture and MDA (Model Driven Architecture), DACX Ameyo is unparalleled in terms of extensibility, and adaptability. IDE (Integration Development Environment) and Eclipse have been used to cut down drastically on the development and deployment time for new features and capabilities at very granular levels, which is critical for organizations as their requirements become more complex along with their growth. The communication nodeflows can be designed and developed in run time enabling conceptualization, development and deployment of new features fast, efficient and reliable.

· Innovative Business packaging & licensing : DACX Ameyo suite has been designed with a view to offer innovating business packages as per specific needs of enterprises with processes and business models across different verticals. This approach empowers Contact Centers and Enterprises to extract the most from their technology while keeping their technology costs manageable. They can do so by choosing the best package in terms of price-performance proposition and add on more capability in the future as their requirements evolve. Moreover, with a single build for all versions, the Enterprises can easily switch from one package to another, and reduce their support, training and maintenance cost.

· Deployment flexibility with multi-tenancy : DACX Ameyo incorporates multi-tenancy and can be deployed as a hosted (SaaS) or premise based solution, customized specifically for verticals. It does not discriminate between the underlying technologies (TDM, VoIP, or Hybrid). Multiple offerings (business packages) can be offered from a single set-up, providing ultimate agility and flexibility to enterprises that have various departments, support, or sales units that have different needs but need to collaborate on a single, unified platform that provides tight integration, holistic management and centralized control (especially in the case of distributed workforce, mobile warriors, and remote employees).

· Low operational costs and high workforce efficiency : DACX Ameyo utilizes standard certified COTS (Computer off the shelf) hardware, and eliminates the need to for various intermediate components (Gatewards, IP Cards) or legacy hardware (especially expensive servers and gateways), thereby enabling maximum reuse of current infrastructure and minimal investments in hardware. With inbuilt reporting, voice recording (and screen capturing in the future), CRM, database and telephony features, Ameyo also cuts back on investments on third-party tools and applications. Roles-based access and policy implementation increase operational efficiencies and throughput, also easing up management bandwidth. Management tools increase automation, and reduce manual overhead that takes up valuable time for users.