The Indian Domestic Call Center industry is already worth about USD 1.8 Billion and is expected to grow by 35% annually in the next 4 years. Availability of a vast talent pool and a conducive business environment is inviting more and more business players in the industry.

The success of any domestic Call Center depends on multiple factors such as infrastructure, workforce, training, operational efficiency, process superiority, market dynamics and more. The processes run by domestic call centers keep on changing as the time-span of a single campaign is very less. So, they require adaptive technologies that could undertake change with ease and efficiency. Moreover, different call centers operate on different telephony networks - TDM or VoIP. Thus the communications solution required by domestic call centers ought to be flexible to support the underlying technologies.

DACX Ameyo communications technologies can prove to be a key differentiator in the performance of domestic Call Center as it increases process efficiency and reduces operational costs. Its hybrid architecture works with TDM and VoIP with equal deft while cutting back on operational costs.

DACX Ameyo allows domestic Call Centers to -

Connect customers to the appropriate agent: With Skill-based Routing, Ameyo TM enables you to direct your most proficient agents to your valued customers. You can route calls as per the location, language proficiency, issue complexity or domain knowledge. This leads to an increase the First Contact Resolution Rates.

Increase Sales Closure: Ameyo ensures high uptime for mission critical processes ensuring business continuity. Moreover, with callback mechanism, best time to call, multi-channel support, scripting and dynamic call pacing, Ameyo increases the productivity of your agent's, increases sales closure and builds profitable customer-enterprise relations.

Stick to Compliance: Ameyo allows you to filter your leads and comply to Do-not-Call regulations allowing you to focus only on the profitable interactions. Reporting and voice recording facilitates compliance for your advance business process requirements and future extensibility.

Improve productivity with comprehensive reports: With comprehensive Reporting, managers can monitor performance across agents and campaigns and make informed decisions about your processes.

Manage from a Single Point of Administration: Manage your formal or remote agents, multiple locations, customers, campaigns, and processes from a unified interface.

Scale up operations without heavy investments: Ameyo TM offers easy integration with your existing systems and perfectly adapts to a Call Center 's growing and evolving structure by means of its open architecture and flexible design. Thus, you can easily migrate from tens to thousands of seats without heavy investments.

For more information download the white paper on Profitability on the Domestic Call center Industry