The outbound dialer automatically removes duplicate and Do-Not-Call numbers. The dialer also removes incomplete numbers and highlights them to be updated by the user. Wrong numbers can also be removed by users, or updated, on the same screen.

Contacts can be excluded from various inbound or outbound campaigns, across multiple channels, at the enterprise, process and application level. For compliance, as well as quality, the call lists will ignore the excluded contacts during live calling. Exclusion at the highest ( Enterprise ) level ensures that excluded contacts will not be attempted for any campaign - inbound, outbound or blended across any media. Exclusion at the process level bars dialer from calling any lead for the specified process, and excluding a contact at the application level bars any attempt for a particular voice, e-mail, SMS or chat campaign for the specified lead.