Ameyo (Expert) is a comprehensive Communications Suite for Contact Centers and Enterprises with need for advanced communication and collaboration capabilities. The future-ready solution incorporates sophisticated functionality and ensures business availability while simplifying customer interaction management. It is an all-in-one suite for businesses to manage their ecosystem of workforce, departments, customers, partners, vendors, processes and performance parameters.

Ameyo is a next-generation Communications suite that empowers businesses to become more agile and adaptable. The solution dynamically responds to the challenges faced by emerging Enterprises, via ensuring business availability for maximum customer contact and reducing operational complexities for effortless management. Built from ground-up using standards-based software, it ensures complete extensibility, reliability and availability. The future-proof solution is adaptable as far as service delivery mechanisms (Saas or Premise), size (tens to thousands), technology (VoIP or TDM), and process types are concerned. Moreover, it allows for complete virtualization, manageability and scalability owing to SOA, and Model Driven Architecture (MDA).

Ameyo automates complex routine tasks so that users can spend more time on engaging with profitable customers while simultaneously giving complete management control and improved price-performance. Its rich feature-set offers innovative capabilities to Contact Centers and Enterprises with unique requirements, operational complexities, performance bottlenecks, and automation issues.

•  Intelligent Routing

•  Skill-based & need based routing

•  Remote Agent Access

•  Multi-site Routing

•  Wait time notification

•  Music on hold

•  IP-PBX with call treatment, call handling

•  Advanced Callback

•  Work Group creation

•  Unified Messaging

•  Screen-pops

•  Schedule callbacks

•  Blended calling with dialer for Cross selling and up selling

•  One-Click Transfer

•  Predictive Dialing

•  Dynamic Call Pacing

•  Answering Machine Detection

•  Advanced Number Management with Filters and Lead Management

•  Advanced Exclusion (Do-not-Call Compliance)

•  Time Zone Management

•  Real-time Configuration

•  Cradle-to-grave Reporting

•  GUI Based Interface

•  Presence Management

•  Voicemail

•  Conferencing

•  Dynamic Queuing

•  CTI with scriptable CRM and Screen Pops

•  Integrated Voice Logger