DACX Ameyo enables holistic Customer Interaction Management for Enterprises and Contact Centers that boost their productivity, enhance customer satisfaction, and guarantee profitability.

DACX Ameyo has been conceived with the philosophy that each customer has unique operational needs which can be accommodated with an open-standards based communications suite that not only has comprehensive capabilities, but can also accommodate future changes with ease, as demanded by growing enterprises with changing business models. DACX Ameyo offers unparalleled capabilities in a packaged manner so that Contact Centers and Enterprises get exactly what they want, and pay accordingly.

With complete interaction and collaboration capabilities, Ameyo offers call centers innovative features for inbound, outbound and blended communications. Intelligent routing, dynamic queuing and multi-channel contact enable organizations to enhance customer satisfaction, lower operational costs, and improve FCR (First Call Resolution) rates. Blended and outbound features ensure maximum sales closures with effective lead and user management, dynamic call pacing with learnsys algorithm, smart campaign management , and policy based intelligent calling. For enterprises, Ameyo empowers inter- and intra-organizational collaboration with innovative capabilities such as Presence, Mobile IP Office, Conferencing and Voicemail. To ensure consistent user experience, productivity, forecasting and employee satisfaction, DACX Ameyo™ provides quality monitoring tools, reporting and voice logging capabilities.