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Healthcare industry has been reaping the benefits of technology for treating various ailments and further research and development activities. Embracing advanced communications technologies however has not gain momentum in the sector. There needs to be a solution that could understand and address the issues and challenges of adapting communications technologies in the healthcare industry.
Challenges
• Doctors are always short of time when it comes to interaction with the patients. The healthcare industry requires integrated communications solutions to support multi-channel interactions.
• The large database of patients with their medical history (ailment and treatment) should be easily accessible to the doctors.
• Each and every patient needs personalized interaction experience so as to develop trustful relationships.
DACX Ameyo offers comprehensive inbound, outbound and blended capabilities fostering multi-channel interactions between the doctors and the patients. The pre-integrated CRM and databases with scripting and screen pops allows the doctors to have a holistic view of complete medical history of the patients.
DACX Ameyo allows healthcare institutions to
- Deliver consistent experiences to the patients
- Offer multi-channel support that save on doctors' and patients' precious time
- Efficiently manage patients' medical history
- Increase operational efficiency with process automation
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After reviewing several providers, we chose Drishti because of their cutting-edge technology. A very good call center solution like Drishti yields high RoI and can be one of the performance drivers of call center operations. DACX is so user friendly that we can manage it without any IT personnel, and if we ever have issues, Drishti's highly responsive support is accessible immediately. 
