The exponential use of internet in the last decade has changed the conventional way when customers used to talk to their agents over the phone or meet them in person. The internet has facilitated travelers to look up flight information, compare accommodation prices and plan their entire journey from the comfort of their room. According to a recent survey more than 70% bookings are one online. The increase in the number of frequent travelers and existence of many airlines, automation of self-service routine bookings is gaining vantage. This emphatically states the need to offer outstanding customer services via different channels of interaction.  

Challenges

•  Increasing number of customer base and frequent transactions calls for efficient database integration.

•  The exponential use of internet makes it important for users to have a holistic view of services and packages and choose their preferred mode of contact to carry out transactions.

The right communications solutions will increase the responsiveness and productivity of your staff ensuring better experience for your customers. The pre-integrated CRM allows easy accessibility of customer information and allows users to offer personalized interactions for your guests and increase the efficiency of your operations.

DACX Ameyo allows travel agents & hoteliers to

• Deliver superior customer interactions
• Offer multi-channel support to increase sales closure
• Leverage high business availability for maximum customer contact
• Increase operational efficiency with process automation