| DACX Ameyo inbound solution efficiently handles incoming customer queries through intelligent call routing leading to high First-contact Resolution. The solution maximizes automation with the help of a robust self-service system and ensures improved customer satisfaction levels. The complex queries can be sent to the most appropriate resource, even someone outside the premises such as branch executives, mobile workforce or remote agents. ACD and IVR integration along with the CRM and database, provides customer information to agents via screen pops to ensure superior serviceability. Customers are informed of wait-time duration, and at the same time they are also allowed to leave voicemail or request callbacks.
Some of the features of DACX Ameyo inbound solution are:
- One-click transfer
- Music / Message OnHold
- Call Parking
- Call Confer
- Screen Pops
- Skill-based Routing
- Need-based Routing
- Remote agent access
- Single-Site / Multi-Site
- Callback Scheduling
- Voicemail
- Wait Time notification
- Workgroup Creation
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We chose DACX over 20 other solutions because of its high Answering Machine Detection and flexible CRM. We are delighted by Drishti's response time in meeting our changing requirements. With this kind of support and deliverability we are confident of growing rapidly with Drishti
