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During peak hours when call volumes are high, customers can request for a callback. Then after the agents can revert to the customers and resolve the queries. After the initial interaction, the agent can also schedule self callback in case the customer requests to talk to the same agent in his next interaction. The same agent can be directed to the respective campaign after the expiry of the specified time duration.
The callback reminder throws message alerts to the agent's screen for reminding about the scheduled callback. Other details such as maximum/minimum callback days and callback retry time can also be specified or modified. |
We chose DACX over 20 other solutions because of its high Answering Machine Detection and flexible CRM. We are delighted by Drishti's response time in meeting our changing requirements. With this kind of support and deliverability we are confident of growing rapidly with Drishti
