At present, the International Contact Center industry is worth USD130 billion and it is still witnessing impressive growth. As the scale of business operations increase, more and more enterprises are outsourcing their business processes to the Contact Center . Emerging countries like India , Philippines , Vietnam and Mexico are becoming a hub for international Business Process Outsourcing (BPO).

International Contact Centers run business processes for large scale MNCs with huge customer base. Such enterprises have a complex communications network of their departments, mobile workforce, on-site workers, branch experts and customers. Some users and customers are connected through their desktop workstation or a telephone and some are constantly on the move locally or globally and remain connected with their cell phones, PDAs, public computers connected to the internet, or their laptops using wireless broadband. A strong and robust communications technology can cater to intertwine the complex networks and deliver consistent experience to its users.

Ameyo is a SIP-based comprehensive communications solution with advanced capabilities for multi-site networks. It is an all-in-one Contact Center Software that offers advanced Number Management with filters, Time Zone Management, Dynamic Queue Management, Campaign management, Presence Management with multi-channel support. Its hybrid architecture can adapt to the complex telephony networks, whether TDM or VoIP, for converged communications.

Ameyo allows International Contact Centers to

Increase the Productivity of campaigns: Ameyo's high Answering Machine Detection Rates ensures maximum number of live connects. So your agents do not waste time attending busy signals, fax tones or answering machine. Ameyo empowers agents to call customers at their preferred time via their preferred mode of contact. During call troughs in inbound campaigns agents can be directed to capitalize on cross-selling and up-selling opportunities with blended capabilities. During peak cal times, customers can leave voicemails for agents to callback. Contact Centers can cut down on Agent Idle time and reduce call abandons with predictive dialing and dynamic call pacing algorithms.

Connect customers to the appropriate agent: Intelligent routing algorithms based on business plans and policies connect inbound queries to the most appropriate resource. So the most proficient agents can attend to high priority customers. You can route calls as per the location, language proficiency, issue complexity or domain knowledge. Moreover, with multi-channel support, the customers can choose their preferred mode of contact.

Stick to Compliance: Ameyo allows you to filter your leads and comply to Do-not-Call regulations allowing you to focus only on the profitable interactions. Reporting and voice recording facilitates compliance for your advance business process requirements and future extensibility.

Monitor quality across campaigns and agents: The supervisor can perform various call treatment functions like snooping and barging to monitor agent-customer interactions. Ameyo empowers Contact Centers to create comprehensive reports for agent productivity, process efficiency, organizational performance and metric tracking. Reports can be generated using real-time, latest data locally, or via web-interface for remote access. Supervisors, managers and analysts can constantly track data and improve on processes to achieve best overall performance.

Manage from a Single Point of Administration: Ameyo ties together all the entities such as formal or remote agents, multiple locations, customers, campaigns, and processes into a single unified entity that can be easily managed from a unified interface.