The pre-integrated IVR allows users to create complete call flows with maximum automation. The routine queries which account for about 60% of the total inbound queries can be serviced by a dynamic IVR system in place. Some of such queries relate to account renewal, flight information, record updates. In some cases the customers do not want agents' participation for privacy of their information such as account balance, password or pin generation. In such cases also, the IVR can play an instrumental role and save on agents' productive time. Such automation leads to an overall increase in agents' and campaign productivity while enhancing customer satisfaction levels at the same time.

The IVR can be customized as per specific requirements. It allows users to create custom messages and play during customer wait times in order to cross-sell and up-sell the right product-mix. With multiple IVR menus, complete call flows can be created so that customers can be routed to the most appropriate resource within the organization or at a remote location.