Callback mechanism allows the users to schedule callbacks to call customers at their preferred time. In case the customer requests to talk to the same agent in his next interaction, you can enable the same agent callback. You can also specify the number of retries or set a callback reminder. Moreover, Ameyo allows you to direct a callback to another agent or a workgroup of the same campaign after the specified expiry time.

Furthuremore, Ameyo offers an easy-to-use interface for configuring and managing callbacks. Users can retrieve callbacks as per specified parameters such as the campaign, the time duration when the callback was uploaded or the time duration for which the callbacks are scheduled.