Ameyo (Professional) is an innovative Contact Center package that ensures significant improvement in productivity and enhanced customer satisfaction. It is an all-in-one Contact Center package that builds strong enterprise - customer relationships by providing superior end to end services to your customers and enhances business productivity through high uptime, process automation and optimum resource utilization. The all-inclusive solution perfectly caters to international Contact Centers that strive to deliver superior customer interactions with multi-channel and multimodal contact and maintain business productivity and efficiency.
The technologically advanced solution is perfectly equipped with inbound, outbound and blended capabilities to run international campaigns for customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes across various verticals such as BPO, communications, financial services and technology.
The feature-rich solution offers top-of-the-line capabilities, such as the Predictive Dialer, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Voice Logger, Quality Monitoring, CTI, CRM and Reporting. It provides a powerful value proposition to the Contact Center in terms of easy scalability, ease of use, superior operational economy and ability to work over TDM or VoIP.
ACD with Skill-based, Multi-Site and Least Cost Routing
IVR with call flow configuration
Easy-to-use GUI interface
CTI with scriptable CRM and Screen Pops
Integrated Voice Logger
Outbound Dialer with Predictive, Progressive, Preview, Power and manual dialing
Answering Machine Detection
Dynamic Call Pacing
GUI based User and Campaign Management
Advanced Number Management with Filters and Lead Management
Advanced Exclusion (Do-not-Call Compliance)
Best Time to Call
Dynamic Queuing with Queue view
Wait Time Notification