DACX Ameyo's Reporting module provides deep-insight into your business. It empowers you to design and generate business-oriented comprehensive reports relative to agent performance, campaign productivity, call details, call history, user session, workforce and system. Apart from the available reports, you can also request for new customized reports. You can generate reports on hourly basis, daily basis or monthly basis using real-time, latest data locally, or via web-interface for remote access.

Web-based access - The web-based reporting interface allows you to generate reports anytime, anywhere.

Report Designer - The Report designer allows you to pick and choose from over 200 report templates. Apart from this, you can also configure reports using different interface controls (drop down menus, checkboxes) within a few minutes.

Multi-formats - Ameyo allows you to view your statistical data (call rates, drop rates, AMD rates, agent talk time, etc) in HTML format for quick data retrieval. You can also download reports in XLS or CSV format.

Real-time and historical reports - Ameyo's Reporting module allows you to generate real-time reports on half-hourly, hourly or daily basis. You can also analyze historical trends as per the specified time duration. The data can be viewed in graphical (graphs, charts, diagram, UML), as well as text format.

Multimedia features - You can schedule automatic E-mails, FAXs, and SMSs to be sent to prospects, customer, managers, supervisors and quality analysts in pre-defined formats. E-mails concerning account information can be sent to customers on a routine basis, and your management can view performance reports on a daily, weekly, monthly, quarterly or annual basis.

Archive - The reporting module can be configured so as to automatically search for reports that have not been viewed for a long time and archive them. You can activate a scheduler to archive reports at regular time intervals.

Data Security - With strong security features, the reporting interface allows permission based access at different levels of operations. Managers can view and generate process level reports, supervisors can access to campaign and agent performance reports while IT administrators can analyze call behavior or system performance. Your agents will not be allowed to view customer related data unless you configure their access settings to allow them to view restricted data.