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Working with hundreds of call centers, we have gained tremendous knowledge regarding the requirements of different industries, verticals and processes, and have come out with the most superior price performance proposition to call centers of any size, underlying protocols and technology (TDM, VoIP), channel (voice only to multi channel), deployment models (Premise, SaaS), workforce distribution (single- and multi-site) and requirements. http://www.dacxameyo.com/offerings.php DACX Ameyo is a responsive and adaptive communications solution for emerging enterprises. It offers holistic contact management with the best of breed capabilities such as ACD, IVR, Predictive Dialer, IP-PBX, Quality Monitoring, Reporting, CRM, and Voice Logger. With its flexible and hybrid architecture it perfectly caters to contact centers and enterprises of all sizes and types. Based on MDA, it offers easy scalability and rapid development of features to address unique business requirements. http://www.dacxameyo.com/components.php DACX Ameyo components include ACD, IP PBX, IVR, CTI, CRM, voice logger, outbound dialer, quality monitoring, reporting with report designer, IVR designer. http://www.dacxameyo.com/process.php Customer and technical support, telemarketing and sales, collections, market research, directory services and order management collectively account for 90 percent of the business interactions. Be it a captive or an outsourced contact center, a hosted or a premise based model, you will seek a competitive edge with a solution that is flexible, responsive, cost effective and easy to use. http://www.dacxameyo.com/inbound.php DACX Ameyo inbound solution efficiently handles incoming customer queries through intelligent call routing leading to high First contact Resolution. 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Ameyo offers automated, predictive, precision, progressive, power and manual, dialing modes to manage outbound calls. http://www.dacxameyo.com/dialing.php Offering multiple dialing modes such as Predictive and Precision Dialing and flexible switchover to Manual, Preview and Power Dialing, the outbound dialer gives a wide array of campaign configuration choices. http://www.dacxameyo.com/campaigns.php DACX Ameyo offers a holistic view of all the campaigns in a single unified interface. 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It can be deployed as a premise based, hosted or hybrid model specifically customized for the customers infrastructure and technologies. http://www.dacxameyo.com/premise.php In a premise-based setup, all the system hardware equipments are located at client’s premises. The client bears the infrastructure costs along with the maintenance costs, upgradation costs and the operational costs. http://www.dacxameyo.com/architecture.php DACX Ameyo has been built on a distributed architecture that ensures unlimited scalability and rapid development of features. The call traffic is handled by multiple servers traffic handlers each working independently. These servers are handled by an independent manager. Since the manager does not handle traffic directly, it can easily scale to manage a large number of traffic handlers. http://www.dacxameyo.com/callflow.php Dacx Ameyo Manage inbound and outbound call in effective manner. http://www.dacxameyo.com/callflow_inbound.php The incoming calls from the softswitch land on the call server. Multiple servers can be used to balance loads across multiple departments or multiple locations. The call server notifies the call control and further to the inbound campaign. The call flow configuration of the inbound campaign, further decides the flow of the calls. http://www.dacxameyo.com/callflow_outbound.php For outbound calls, numbers are uploaded in leads of the outbound campaign. The Ameyo server fetches the numbers that match the campaign specific criteria while simultaneously verifies for the Do-Not-Call compliance or other exclusion criteria.