DACX Ameyo (Standard) is a comprehensive communications package designed to meet the requirements of different processes for domestic Call Centers. The solution offers complete extensibility allowing easy scalability with unbeatable price performance.

DACX Ameyo (Std.) is an all-in-one Call Center package that builds strong Enterprise - Customer relationships by providing superior end to end services to your customers and enhances business productivity through high uptime and optimum resource utilization. The technologically innovative solution is perfectly equipped with inbound, outbound and blended capabilities for native or domestic Call Centers or SMEs to run voice processes such as customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes.

The feature-rich solution offers top-of-the-line capabilities, such as ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Outbound Dialer, Voice Logger, Quality Monitoring, CTI, CRM and Reporting. With such a comprehensive feature set, DACX Ameyo (Std.) scores over the competition and provides the best value for money.

•  ACD with Skill-based and Least Cost Routing

•  IVR with call flow configuration

•  Easy-to-use GUI interface

•  CTI with scriptable CRM and Screen Pops

•  Integrated Voice Logger

•  Outbound Dialer with Progressive, Preview, Power and manual dialing

•  Advanced Callback

•  GUI based User and Campaign Management

•  Advanced Number Management with Filters and Lead Management

•  Do-not-Call Compliance

•  Dynamic Queuing

•  Cradle-to-Grave Reporting