Telemarketing campaigns are one of the most common outbound processes. It is undoubtedly one of the most important aspects of sales process across all businesses. The growth of every business depends on how you translate every prospect opportunity into a profitable customer. Factors such as lead tracking and management, workforce effectiveness, sound strategy, planned processes and many others together impact the lead-customer conversion ratios.

DACX Ameyo makes your telemarketing campaigns effective by converting more prospects into profitable customers while reducing cost per contact. The solution empowers your agents to engage more with prospects and drive and close more sales.

The innovative outbound solution with the best-of-breed capabilities such as Predictive Dialer, Voice-Logger , Quality Monitoring, Unified Messaging (E-mail, Chat, FAX, SMS), Reporting , CRM and database integration ensures highest revenues by increasing the productivity of your campaigns. Robust Lead management with high AMD rates, Do-not-call compliance, advanced number management and exclusion management enable you to increase your market penetration.

DACX Ameyo allows you to:

•  Increase Customer Contact

•  Increase prospect-to-customer conversion

•  Reduce Cost per contact

Business Benefits

Increase Live Call volumes: DACX Ameyo ensures high answering machine detection rates, fax tone recognition, busy tone recognition and allows multiple number management for a single contact connecting users to maximum number of live calls and increasing productivity of your sales campaigns.

Minimize Call Abandonment rates: The outbound dialer uses complex algorithms and paces calls dynamically as per the agent availability. This leads to a lower number of call abandonment's which further reduces customer frustration.

Contact Prospects via their preferred mode at their preferred time: DACX Ameyo, with integrated unified messaging (SMS, Chat, E-Mail, and FAX), enables users to get in touch with the prospects via their preferred mode of contact. You can also schedule callbacks for best time to call your prospects. Thus users can track complete customer interaction cycle starting with lead generation, through sales closure and post sales support at the convenience of customers.

Stick to Compliance and target the right customer-mix: The exclusion principle allows users to exclude Do-not-Call leads. Moreover, you can filter your leads using demographic data, customer profiles, or other statistics to target the right customer-mix, increase sales, and maximize productivity.

Connect prospects to the appropriate sales representative: Intelligent routing algorithms based on business rules allow you to connect valuable prospects to respective area sales representative for boosting sales closure.

Analyze Voice records and refine processes: With 100% blind recording and comprehensive reporting, supervisors can analyze each and every recorded call to identify and plan strategies based on sales customer experience, agents' performance and campaign effectiveness resulting in increased sales revenue.