The digital voice recording solution is ideal for any business that demands comprehensive functionality, customizability and efficient management with the highest quality standards. With robust call traffic management, and high simultaneous call recording capacity for multiple channels, CallCorder provides the best-in-breed technology. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need a standalone voice recording solution that can be integrated with their current setup.

Key Benefits

Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, CallCorder allows you to store and track important correspondence for training as well quality assessment. So you can ensure service quality and highest customer satisfaction.

Web-based Login - The voice logger allows users to login from anywhere anytime and listen to or download voice records for their perusal.

Multiple formats - If you wish to save space, the voice logger allows you to convert the voice logs in MP3 format. You can also go with the conventional WAV format. Alternatively, choose other formats that suit your requirements.

  Blind Recording - The voice logger allows users to initiate recording or automatically record all conversations and perform complete interaction recording on both the agent, as well as the trunk side for quality assurance.

  Multimedia Features - Multimedia operations allow you to rewind, forward, and replay the conversations for swift information retrieval. So you can easily search through voice records without going through endless menus and buttons and save your productive time. Specific Voice records can be retrieved as per the campaign, lead ID, agent, call disposition, and other parameters.

Back-up data - The voice logger analyzes the records and creates back-ups at regular intervals. So you will never loose an important piece of information. You can also fetch selective records and then save them as per your convenience.

 Data Security - The voice logger is armed with strong security features to ensure that only authorized personnel can scan through the voice logs and records. You can configure settings so as to provide access to only selected users such as supervisors, managers, administrators or other qualified users.

Online reporting and viewing - The web-based login allows you to access voice logs online and create comprehensive reports. Whether you have a centralized or distributed workforce, you can manage your voice records efficiently from any corner of the world. Additionally, you can download recorded conversations remotely via a web browser.

Single, unified interface - Drishti's user-friendly CRM allows you to access all functions on a single interface. You do not need to go through countless menus or complex procedures to perform simple operations. Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.

Database integration - You can integrate the voice logger with any third-party database or tool. With automatic archiving and backup support you can store your voice records efficiently on any database - pre-integrated (PostGreSQL) or third-party (MySQL, Oracle, DB2, Access)

Optimal Compression - The CallCorder internally compress es a record by eliminating silence, pauses or DTMF inputs and other sections of a record that take up unnecessary space. Thus you save on your digital space. Moreover, it throws message alerts in case you are running out of space, so that you can take the necessary action at the right time.