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During peak times, when customers have to wait for longer duration, DACX Ameyo inbound solution allows customers to leave voicemails. Thus, agents can revert back at a convenient time and resolve queries.
The Voicemail functionality works with the conventional PBX system as well as with the SIP-based VoIP networks. Voice mail boxes can be configured for each user extension so that he can independently manage his voicemails.
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We chose DACX over 20 other solutions because of its high Answering Machine Detection and flexible CRM. We are delighted by Drishti's response time in meeting our changing requirements. With this kind of support and deliverability we are confident of growing rapidly with Drishti
