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Call generated over IP telephony network are carried via SIP/IAX. The calls are further routed to agents via media gateway or VoIP provider. DACX core is integrated with ACD for managing inbound call traffic and a dialer for throwing outbound calls. No propriety hardware or software is required as the softswitch handles all communications. The inbuilt voice logger ensures 100% blind recording.
VoIP Deployemnt
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