The future-ready solution with IP based network offers multi-tenancy and allows easy migration path to the next level. Ensuring high business availability, DACX Ameyo is a reliable solution that offers maximum customer contact. The hybrid-architecture allows complete customizations for department and role specific modules. The CRM builder allows you to create your customized interface while allowing you real-time modifications for campaign and process parameters. DACX Ameyo is adaptable as far as service delivery mechanisms (Saas or Premise), size (tens to thousands), and technology (VoIP or TDM) with the least turn-around time for rapid feature development. DACX Ameyo empowers you to connect to multiple geographies and mange your ecosystem of workforce, customers, processes and performance parameters from a single administration point.

All-in-one Communications Suite
Unlike the conventional silo approach with disparate systems that lead to bad interfacing, data duplication, operational inefficiency and high TCO, DACX Ameyo eliminates loose integration and operational rigidity that is characteristic of many Contact Centers today. To serve today's multi-contact customer, DACX Ameyo's all-in-one approach leverages seamless component integration and offers next-generation capabilities for inbound, outbound and blended campaigns for customer support, telemarketing or collections in Contact Centers, or communication requirements in Enterprises.

DACX Ameyo offers holistic contact management with integrated ACD & IVR, IP-PBX, Outbound Dialer, Unified messaging, Report Designer, IVR Designer, Voice Logger  and CRM. With advanced CTI features, you can maintain multiple client relations with dexterity.

Superior Customer Interactions
ACD and IVR integration follows Intelligent Routing algorithms that allow you to connect your customers to the right resource - even someone outside the Contact Center premises such as branch experts or field workers thereby leading to increased First-Contact Resolution rates. With real-time scripting and integrated CRM, agents are thoroughly aware about what to say, thereby increasing their efficiency. Moreover, Work group creation based on defined skill-sets allows your agents to solve customer queries in minimum time with self & assisted service.   

Optimum Productivity
DACX™ Ameyo™ allows businesses to increase their market share via rule-based dialing administration. So, you can focus on targeted groups defined on the basis of age, geographies or other demographic details. Real-time dialing configuration allows managers to assess the campaign's productivity enabling them to modify settings in order to increase productivity. DACX Ameyo's outbound dialer uses a complex algorithm as per agent availability, customer responsiveness and average interaction time allowing the users to configure dropped and abandoned calls thereby maximizing agents' efficiency and a controlled idle time.

Easy Migration to the next level
DACX Ameyo, with its open architecture, incorporates seamless integration with your existing systems - CRM, Databases, switches and IP environments, lowers costs on telephony equipment such as gateways and networking cards and third party tools and applications such as Reporting & analytics tools, Voice loggers, CRMs and databases. You can effortlessly scale up from ten seats to thousands of seats without heavy investment on telephony equipment. More importantly, it cuts back on expenditure on propriety hardware and applications as it includes most functionality provided by separate, disparate systems.

Need-based Business package
DACX Ameyo is a package-based solution that allows customers to specify the desired feature-set and model (Saas or premise) thereby offering total business advantage. The all-in-one solution offers absolute functionality to a basic Call Center requirements for Inbound, Outbound and Blended campaigns as well as it bears future-proof adaptability to serve next-generation Enterprises.